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Report a Lost or Stolen Card

If your debit card is lost or stolen contact the bank immediately. If you are calling during regular banking hours to report a lost or stolen card, call 1-888-263-3370. If you are calling after hours the number is 1-800-791-2525.  As an added safeguard, we provide a cap on your liability if your card is lost or stolen. Contact us for details and a disclosure. Each month, you'll receive an account statement that includes the date, location, and amount of every transaction you've made with your card.

Start enjoying the freedom and convenience provided by our check debit card, which has no monthly fee. With Instant Issue, in most cases, you can receive your new card and PIN upon request. You can change your assigned PIN by bringing it by one of our convenient locations. Your PIN will keep you secure against unauthorized transactions on your account. Contact us for more information or visit one of our convenient locations.

VISA is a registered trademark of VISA International Services Association.

Consumer Complaint Process

First State Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking.  Any consumer wishing to file a complaint against First State Bank should contact the Texas Department of Banking through one of the means indicated below:  

In Person or by U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, TX 78705-4294

Telephone: (877) 276-5554

Fax: (512) 475-1313

E-mail: Please note: the below email link is not a secure link, and the website link takes you to an external website that is not in our control.  We are not responsible for the content or the availability of products and services of any external website.

consumer.complaints@dob.texas.gov

Website: www.dob.texas.gov

E-mail Us

If you wish to send us an e-mail, please complete the form below and we will respond as promptly as possible.

Important Email Disclosure

The bank recognizes E-mail as a simple and cost effective method of communication, however, requests and inquiries requiring immediate attention should not be sent via E-mail. Similarly, sensitive personal and account information such as account numbers, passwords, PIN number, or Social Security Numbers should not be sent via E-mail. An E-mail message may not be reviewed by a bank representative immediately. You must contact the bank via telephone or in person for immediate attention. E-mail messages will not serve as a sufficient method for any requirement imposed on you to provide written notice, nor may E-mail messages be used to place a stop payment on a check, cancel a bill payment, request account transfers, or report lost or stolen banking codes and/or cards.