Contact

Report a Lost or Stolen Debit Card. 

If your card is lost or stolen, contact us immediately.

• During banking hours: Call 1-888-263-3370
• After hours: Call 1-800-791-2525

To help protect you, we cap your liability—contact us for details.

Enjoy the convenience of our no-fee debit card with Instant Issue. In most cases, you can receive a new card and PIN upon request. You can also update your PIN at any branch for added security.

Monthly statements include all transaction details for easy tracking. Visit or call us to learn more.

VISA is a registered trademark of VISA International Services Association.

Consumer Complaint Process

First State Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking.  Any consumer wishing to file a complaint against First State Bank should contact the Texas Department of Banking through one of the means indicated below:  

• In Person or by U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, TX 78705-4294
• Telephone: (877) 276-5554
• Fax: (512) 475-1313

E-mail: Please note: the below email link is not a secure link, and the website link takes you to an external website that is not in our control.  We are not responsible for the content or the availability of products and services of any external website.

consumer.complaints@dob.texas.gov

Website: https://www.dob.texas.gov/

E-mail Us

If you wish to send us an e-mail, please complete the form above and we will respond as promptly as possible.

Important Email Disclosure

The bank recognizes E-mail as a simple and cost-effective method of communication, however, requests and inquiries requiring immediate attention should not be sent via E-mail. Similarly, sensitive personal and account information such as account numbers, passwords, PIN number, or Social Security Numbers should not be sent via E-mail. An E-mail message may not be reviewed by a bank representative immediately. You must contact the bank via telephone or in-person for immediate attention. E-mail messages will not serve as a sufficient method for any requirement imposed on you to provide written notice, nor may E-mail messages be used to place a stop payment on a check, cancel a bill payment, request account transfers, or report lost or stolen banking codes and/or cards.